Emergency Response Management

WHAT IS YOUR COMMUNICATION PLAN DURING AN EMERGENCY?
ARE YOU PREPARED?
ARE YOU AT RISK FOR POTENTIAL LIABILITY?

Managing emergency notifications can be as simple as sending a general message to employees or students, known as mass notification, or as involved as full incident communications management. At the beginning of a situation or emergency event, many individuals need to be notified that the event has occurred. Full incident management plans involve not only initial communications, but also activation of specific teams and individuals as well as on-going management collaboration and communications associated with how those teams and individuals are accomplishing their assigned duties.

Amcom provides comprehensive solutions for all areas of emergency incident management and mass notification.

EMERGENCY INCIDENT MANAGEMENT

Many of the most discriminating organizations in the world rely on Amcom communication solutions to manage emergencies. Capabilities for two-way communications help these organizations deliver the information and manage real-time responses and escalations while logging and recording the entire process. Think about how your employees and the public have come to depend on fast, accurate notification of critical information to prepare them and to ensure their safety in the event of a crisis. In a critical event, seconds count, and situational awareness is key.

In most cases, there are dependencies and differences in your organizational response plan. Communications and results vary based on assigned tasks, personnel availability, timing parameters and prerequisites. Departmental and role-based response teams have specific tasks that must be completed in a very specific manner, and additional decisions and actions are based on the results of those tasks. As an incident unfolds and is addressed by many people, actions and responses also vary according to the current situation. Questions must be asked and answered. Results must be reported. You and your management team need accurate information in order to determine the correct response.

COMPLY WITH INDUSTRY RESPONSE GUIDELINES

Amcom solutions can also help you comply with industry mandates and guidelines, such as the Hospital Incident Command System and National Incident Management System initiatives. In addition, your fully integrated Amcom emergency communications system can enforce and support your proven business continuity and disaster recovery processes with unlimited situation and role-based templates for emergency notification and incident management.

SYSTEMS HOSTED, ON-SITE, OR BOTH

Amcom solutions are available as premise-based systems installed within your network and switching environment, as a hosted service provided from Amcom's secure data facilities, or a blended approach with primary functionality on your premise and at Amcom's hosting facility as standby for system redundancy.

MASS NOTIFICATION

Amcom solutions include the ability to send specific messages to a mass audience via a preferred device list and track results. You can notify people in many ways including - wireless devices, numeric and alphanumeric pager, home, office and cellular telephones as well as email and networked LCD display panels. And the flexibility allows you to assign multiple methods of notification to each individual, and a priority level for each method. Some users also take advantage of the feature that allows you to create text alerts for display on networked LCD boards throughout a facility. This gives you the ability to launch messages to be displayed throughout the facility or campus via the phone or Web browser interface, improving the coverage of your notification.

Leading corporations and organizations are already using Amcom Software's emergency notification solutions. Contact Sales for a product demonstration or to find out more.

response management Solutions Include:

Amcom e.Notify™
Amcom Flash Alert™