Amcom Software
Integrate. Automate. Communicate.
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Hospitality
is your guest experience
better
than your competitors?
You are in the business to provide the ultimate guest experience. When your guests dial an operator, they want the right information provided in a quick and friendly manner.
To help you achieve this, Amcom Software offers a full contact center suite of solutions, including:
- PC Attendant Console
- Integrated Guest Wake Up Module
- Group Messaging
- E911 Solutions
- Mass Notification
- Web-Based Directory Services
- Call Accounting and Reporting
- Call Recording and Quality Management
powerful information at operator's fingertips
Amcom's XpressDesk connects real time with your existing property management system (PMS) to provide a host of additional, personalized guest services integrated with the guestroom telephone set. XpressDesk gives central call operators access to extensive guest and staff information and provides your guests premium services that can include dining menus, wake-up, or weather forecasts.
Provide a wake up experience your guests
will never forget
Your guests deserve to experience the latest technology in wake-up services, including self-service, VIP, talent voice-over, and promotional wake-up services. Tailor a special wake-up message for special guests you’ve identified in your Property Management System.
Give your guests the ultimate experience in guest messaging
Real-time interfacing with guest information allows for personalized messages, like thank you’s and reminders, dining menus, group wake-up, or weather forecasts.
E911 solutions give emergency personnel the vital
information they need
Direct emergency personnel to the exact caller location, ensuring speed, accuracy, and reliability.
Mass notification made simple
Manage emergency notifications by sending a mass notification, or conduct full incident communications management, including activation of specific teams and individuals as well as on-going management collaboration and communications.
your single hub of information
Many properties in the hospitality industry recognize the inefficiency of having operators reference multiple systems simply to provide information to a guest. XpressDesk solves this. By compiling information from disparate systems and paper directories into one, simple solution, XpressDesk lets operators answer a dizzying array of questions - quickly and professionally.
Cut internal calls with web-based, self-service portal
Many hospitality customers take advantage of Amcom's Web-based, self-service portals to allow internal staff to make updates and perform searches without interrupting the call center. This allows operators in the call center to focus primarily on your guests. These systems are highly intuitive and allow your teammates to do their own directory look-ups, messaging and paging.
Improve guest service with call recording and detail reporting
Easily record, monitor, and score conversations your operators undertake. This attention to detail allows you to manage calls better, thereby improving customer service.
gain efficiency and cost savings through consolidation
These advanced guest services can be made available to all your properties through centralized call answering, which can also result in significant cost savings. Our extensive experience with consolidations in the hospitality industry will make your conversion simple and painless.
best in class partner with amcom
Many of the top hospitality organizations in the world don't settle for the basic features that their phone systems offer. Instead, they have partnered with Amcom to improve guest service. Amcom is the leader in this field with:
- Unparalleled experience integrating with many different property management systems (PMS).
- Advanced customer-facing solutions, like capabilities for guest messaging and wake up.
- Decades of experience in centralizing call center operations.
Solutions Include:
Call Center Recording & Quality Management
Read how Foxwoods Resort Casino implemented Amcom Software to improve safety and ensure a professional response to emergency situations - for the sake of their guests and everyone in their organization.
To find out how to gain a competitive advantage, Contact Sales before the competition does.