PC Based Operator Console

WOULD CENTRALIZED CALL CENTER OPERATIONS SAVE YOU MONEY?
DO YOU WANT YOUR OPERATORS TO ANSWER MORE CALLS IN LESS TIME?
WOULD YOUR CUSTOMER SERVICE IMPROVE WITH BETTER CALL EFFECIENCY?

The importance of the communications going in and out of your call center demands attention. Information must be relayed accurately and quickly. There are procedures to be followed. And remember that the caller experience directly impacts customer service. Best-in-class organizations recognize this. They leverage Amcom's industry-leading software that enables call center staff to respond more quickly, be more productive, reduce expenses, adhere to standard processes, and improve customer service. Amcom's PC-based attendant console solutions direct the operator through important tasks with easy-to-use screens that include all the necessary information to process communications efficiently and effectively.

EXPERIENCE INCREASED OPERATOR PRODUCTIVITY

Your call center team will answer more calls in less time because the Amcom operator console provides the right information to help them process calls faster. Operators take advantage of simple, configurable on-screen buttons to perform tasks. Since the Amcom console integrates tightly with telephone systems, operators can process tasks such as call transfers, paging, conferencing, and speed dialing, without having to remove their hands from the keyboard. The Amcom console provides a single digital view of all the information an operator needs. No longer do operators need to look at several different systems to find all the necessary information or search through paper based documents. Amcom pulls information from all relevant sources including ERP, HR and clinical systems. Information access is efficient and always based upon up-to-date information.

REDUCE EXPENSES

By using Amcom solutions, organizations are better suited to manage call volume with fewer resources. In addition, you can cut costs by consolidating your call center operations from multiple locations to one. Amcom has extensive experience in centralizing call centers - even those in multiple states with varying systems.

IMPROVE CUSTOMER SERVICE

Amcom's console solutions empower operators to process calls quickly and accurately, providing callers with a higher level of customer service. Many organizations also enjoy better customer service with more streamlined paging and messaging that the Amcom solutions provide.

operator solutions include:

Amcom Smart Console Workstation
Amcom Xpress Desk™
Amcom MediCall™
Amcom AnswerPRO™
Amcom Paging Gateway™

Leading corporations and organizations are using Amcom Software solution for improved customer service. Contact Sales for a operator console demonstation or for more information.