Smart Speech™ the Automated Attendant

Are your operators burdened with internal calls?
Do you have long hold times?
How would you rank the professionalism of your call center staff?

Smart Speech acts as an automated attendant, enabling your organization to process routine phone requests including directory assistance, messaging and paging - independently of a live operator and with more ease of use than touchtone.

Speech recognition technology brings a more user-friendly experience by enabling callers to speak or connect with a live operator rather than key in their responses. For organizations planning an automated portion of internal and external calls, Smart Speech is an easy and affordable
way to get started and can easily scale to meet the needs of your communication center.

Increase productivity and ROI

Amcom Smart Speech can help manage your call volume while improving productivity and professionalism. The Smart Speech system directories can be integrated with existing communication center applications, enabling use of a single database for combined operator, web, and speech-enabled directory functions.

• Link paging and scheduling systems to automate call resolution
• Handle a higher call volume in less time with fewer resources

IMPROVE PROFESSIONALISM

• Automated paging and messaging functions with the Meet Me Paging feature, reducing errors
• Alleviate operator stress and burden and improve morale

Leading corporations and organizations are already using Amcom Software's automated attendant solutions. Contact Sales for a product demonstation or for more information.

automated attendant solutions include:

Amcom Smart Speech
Amcom iSED