Amcom Software
Integrate. Automate. Communicate.
White Papers/CASE STUDies:
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Gauging the ROI case for consolidation |
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Case Study: Oracle Corporation |
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Smart Speech™ the Automated Attendant
Are your operators burdened with internal calls?
Do you have long hold times?
How would you rank the professionalism of your call center staff?
"We needed our operators available to answer calls from patients and other callers outside the hospital. Smart Speech enabled us to significantly reduce our call volume and increase our customer satisfaction."
- Lisa Guarino, Lahey Clinic
Smart Speech acts as an automated call attendant, enabling your organization to process routine phone requests including directory assistance, messaging and paging - independently of a live operator and with more ease of use than touchtone software.
Speech recognition technology brings a more user-friendly experience by enabling callers to speak or connect with a live operator rather than key in their responses. For organizations planning an automated portion of internal and external calls, Smart Speech is an easy and affordable
way to get started and can easily scale to meet the needs of your
communication center.
Increase productivity and ROI
Amcom Smart Speech can help manage your call volume while improving productivity and professionalism. The Smart Speech system directories can be integrated with existing communication center software, enabling use of a single database for combined operator, web, and speech-enabled directory functions.
- Link paging and scheduling systems to automate call resolution
- Handle a higher call volume in less time with fewer resources
improve professionalism
- Automated paging and messaging functions with the Meet Me Paging feature, reducing errors
- Alleviate operator stress and burden and improve morale
Read about how deployed soldiers stay in touch with the Amcom Smart Speech Morale Call System.
Why do customers use Amcom?
Leading corporations and organizations are already using Amcom Software's call attendant software solutions. Contact Sales for a product demonstration or for more information.
Call Attendant Software Solutions Include: